SATISFACTION IS OUR GOAL
When you shop at SouthSmoke.com, we want you to be completely satisfied.
If for any reason you are not satisfied with your purchase, you may be
able to return it for a replacement or refund of the purchase price.
Remember, the original shipping charges and any restocking fees that are
applied to your order are not refundable.
RETURNING PRODUCTS IS EASY
- Simply fill out the Return Form below.
- Fax the Return Form to 305.402.2300 within the
designated time frame indicated on SouthSmoke.com.
- Repack the products in the original packing
materials we used to ship them to you and enclose the completed Return
- Wait 72 hours from the time your Return Form is
faxed to our company to receive confirmation of your request. If
confirmation is not received within this time frame, please contact us
Toll Free at 888.577.6653 immediately.
- Send the package via FedEx or an insured parcel
post. Please retain the tracking number for your records..
PROBLEMS, QUESTIONS, SUGGESTIONS?
SouthSmoke.com is committed to providing excellent customer service. If
your order is damaged or the return is the result of our error, please
contact Customer Service Toll Free at 888.577.6653 or email us at
prior to shipping your item(s) back to us.