Our Commitment to Privacy:

SouthSmoke.com firmly believes that maintaining our customers' privacy is of the utmost importance. To enhance our customers' experience while shopping at SouthSmoke.com we have established the following Privacy Policy. Rest assured, shopping through our secure server is one of the safest ways to shop, and should you ever have any issues at all, we will endeavor to resolve everything to your satisfaction. Below we describe why we acquire customer and third-party information, what information we collect, how we collect it, and what we use the information for.

Why Do We Gather Information?

We gather personal information to allow us to process your orders and to inform you of special offers and discounts. Our goals and objectives are to provide our customers with an enhanced personalized shopping experience for years to come.

What Information Do We Collect?

Through our website and emails, including when you place an order, we may collect the following information: your name, telephone number, email address, billing information (credit card number, expiration date, and billing address), products purchased, and recipient's name, telephone number, address, and email address. Information is collected even if you decide to cancel an order. Also, if you register to be a member on our website, we request your name, address, telephone number, email address, and other information.

The Way We Use Information:

We use the information collected on our website to process your orders, to provide an enhanced and more personalized shopping experience, and to inform you of the offers and discounts offered at SouthSmoke.com. We will never give your information to third parties without your express consent.

Please understand that certain products displayed and sold on the SouthSmoke.com website are subject to strict governmental control and compliance. In the event your information is lawfully subpoenaed by any private or governmental party during the pendency of any lawful audit, investigation and/or litigation, arbitration, or the like, SouthSmoke.com shall take all measures permitted by law to protect your information including applying for a protective order, redacting your personal information or even notifying you personally of the subject audit, investigation and/or litigation, arbitration, or the like and otherwise permitting you to intervene to further protect your information.

How Do We Use Cookies?

A "cookie" is a small file stored on your computer by a website that gives you a numeric user ID and stores certain information about your activity on the site. We use cookies to find out whether you are a prior customer and recommend certain promotions that pertain to your taste. We do not store any personal or financial information about you when using cookies.

Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. If you decide to disable cookies, certain features on our website will not function properly.

Google Analytics Tracking

We utilize Google Analytics and other similar services to track website user activity at both the aggregate and individual levels. Google is able to track your web activity and online behavior on our website by user ID tracking, a feature we have enabled within Google Analytics. Your user ID and personal information is always anonymous to us within the Google Analytics program. Google uses the information they gather to create personalized advertisements for you based on your online behavior. 

Google is very transparent about their privacy practices. To learn more about how Google uses your information, click here. 

Google does provide an opt-out option if you do not wish to have your information used by Google Analytics. To do so, you will need to install the Google Analytics opt-out browser add-on, which can be found here.   

Third Party Services

We use third parties to perform services such as payment processing and credit card authorization, fraud protection, age verification, A/B testing, evaluation of visitor activity, and data analysis. We provide your personal information to these third parties with the sole intent of using the services they perform. 

Promotional Emails

When you create an account with us, you are required to provide us with an email address so we can send subsequent confirmation emails after you place an order with us. If you have selected to receive our promotional emails, you will be included in our email campaigns. You will always have the option of unsubscribing from our promotional emails by clicking unsubscribe at the bottom of any email.

Live Chat Feature:

In our commitment to provide the most outstanding customer service possible, we have a live chat feature where you can chat in real-time with a SouthSmoke.com Customer Service Representative. This service is provided by LiveChat, a multi-channel communication platform that manages online interactions. 

When you engage in a chat with one of our representatives, LiveChat automatically recognizes your domain name and "Internet Protocol" (IP address). The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. LiveChat also collects information about the type of Internet browser you are using, operating system, the search engine (if any) you used to access our site along with any keywords used, as well as the number of SouthSmoke.com's web pages you have accessed. 

This information is solely used for internal purposes and is in no way shared with any outside parties. We use this information to help our team develop better and more easily accessible web pages and to troubleshoot any site-related issues. LiveChat does not record your email address unless otherwise provided by you at the beginning of a chat.

Our Commitment to Data Security/Credit Card Information:

At SouthSmoke.com, our customers' security is second to none. Every order placed with SouthSmoke.com is processed through our security team undergoing an extensive vetting procedure. During this process, your order may be flagged as a security risk at which time we will void your order and not proceed with it any further. Rest assured you have not been charged so there is nothing to refund to you. SouthSmoke.com can offer no guarantee nor advise you on how to place an order to avoid your order being determined a security risk by our security team. Each order is analyzed on an isolated basis. Even a successful prior order history does not guarantee a future order's success. While you are welcome to contact our customer service team at 1-866-466-5247, Monday through Friday, from 10 AM to 6 PM EST, we are unable to overturn the decisions made by our security team. While we can request a second review by our security team as a one-time courtesy, their decision is final. Our security process is proprietary and thus we are not permitted to discuss the nature of the information analyzed, our processes, nor permit our customers to interact with our security team. We do apologize for any inconvenience this causes, but we are simply striving for a safe community for our customers and the internet marketplace.

Our website encrypts your credit card and personal information prior to transmission over the Internet using Secure Socket Layer (SSL) encryption technology. This technology works best when the site is viewed using Safari, Google Chrome, Mozilla Firefox, Microsoft Internet Explorer, or Microsoft Edge. However, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard your personal information once we receive it, we cannot guarantee the security of the information you transmit to us.

Links Available on SouthSmoke.com

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that SouthSmoke.com is not responsible to its customers or any other person for the operation of our content located on or through any such website owned and/or operated by any third party. SouthSmoke.com wants you to be aware that when you click on links and/or banner ads that transfer you to third-party websites, you will be subject to the third parties' privacy policies, and not ours. While we completely support the protection of your privacy on the Internet, we cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with, and prior to providing any personal information to any third-party website.

Disclosure of Information to 3rd Parties:

SouthSmoke.com may disclose any personal information when required by law or in a good-faith belief that such action is necessary to:

1. Cooperate with the investigations of purported unlawful activities (including but not limited to: credit card fraud, purchases of our products by minors, and use of our products with controlled substances) and conform to the edicts of state and federal law or comply with legal process served on SouthSmoke.com.

2. Protect and defend the rights or property of SouthSmoke.com and related properties, or visitors to the SouthSmoke.com sites and related properties.

3. Identify persons who may be violating the law, the rights of third parties, or otherwise misusing the SouthSmoke.com network or its related properties.

Legal Notice:

All products sold at SouthSmoke.com are intended for legal tobacco smoking use by adults (21 years or older) only. We operate within the legal age requirements for tobacco purchase in each state, city, and county. Any other use of such products, by minors or for use with controlled substances, is punishable by law.

Credit card fraud is a felony, and we will aggressively prosecute anyone attempting to misuse a credit card number. We track every transaction and will use all means available to prosecute persons attempting to commit fraud.

Age Verification and Credit Card Fraud Review:

Age Verification

We do not sell products to persons under the legal age for tobacco purchases within their respective states. To verify your age, we use a non-affiliated third-party company, Veratad Technologies, LLC, to confirm that the information you provided upon checkout is accurate and that you meet the legal age requirement to order from our website.

How does Veratad work?
Veratad Age Verification services employ multiple trusted data sources that contain billions of public records that assist in providing age validation based on the personal information you have submitted to us. We only use this service to attempt to verify your age and identity while keeping your information completely safe from distribution. Veratad uses secure 256-bit encryption technology to ensure the safe delivery of the information you provide online. Veratad does not save or store sensitive personal information, nor will it be shared or sold to third parties.

What if Veratad cannot confirm my age?

Some shoppers may not be able to have their age confirmed based on a Veratad search alone. Your public record data may be limited or simply too outdated for Veratad to confirm that your personal information is accurate. If this happens, we will reach out to you via email and phone to manually verify your age. We typically require you to provide a photo of yourself holding a valid state-issued ID card to confirm both your identity and age.

Once age verification is completed, we will manually override the negative age score within our system so you will not be subjected to the same process on future orders. None of the information you provide via email will be saved in our database or shared with outside parties, and any age verification emails containing your sensitive information can be deleted permanently upon your request.

We understand that a pre-authorization has already been captured as payment for your order, which is why orders awaiting age verification are contacted daily using the email address and phone number submitted online until we either confirm your age or cancel the order. Please note that funds can easily be released back to you if age verification cannot be completed. Only after an order ships, will we collect the final payment for your order.

Credit Card Review

At SouthSmoke.com, we take the threat of credit card fraud very seriously. We use an internal fraud score algorithm that evaluates every order based on the billing information you provided on our website, the shipping information provided, the credit card information entered, and the order size (in dollars). Any orders that receive a high fraud score will be subjected to credit card fraud evaluation. In addition to our algorithm, we have a team of professionals who review and process orders, and they have a license to initiate fraud reviews based on their autonomous evaluations.

What is required of the credit card review?

Much like the age verification process, credit card reviews can be permanently completed in one email. We typically require you to send a photo of the cardholder, holding his/her credit card and state-issued ID card or passport so we can confirm the credit card number and identity of the cardholder all at once. We only require the last 4 digits of the credit card to be visible in the picture, as well as the name on the card and ID card or passport to confirm that they are a match. None of the information you provide via email will be saved or shared with outside parties, and we will delete any email containing sensitive information upon your request.

If the image you provide is acceptable for verification, your order will then be processed, and the credit card used for the order will be permanently verified for future orders. However, we reserve the right to re-open fraud evaluation at any time upon detecting potentially fraudulent activity.

What if I am unable to complete fraud review with an image?

We have alternative methods of fraud verification reserved for the event that we cannot complete a fraud review via email. Our first step is typically to complete a small charge on your credit card (no more than $2.00), and at that point, we will ask you to log into your online banking account and confirm the dollar amount of the charge based on the statement you see. We will not charge your card a second time without prior customer consent, and the amount we charge will be discounted from your order subtotal.

If neither method is possible for you, we can opt to cancel the original transaction and request a manual bank transfer. This method adds extra business days to the order processing time, as we will not ship the order until the bank transfer is confirmed.

Your Comments and Reviews:

Hookah-Shisha.com welcomes feedback concerning its privacy policy. Please send your comments and questions via our Contact Us section. 

Intellectual Property:

All materials including images, illustrations, designs, icons, photographs, logos, slogans, content, source code, and other written and visual materials on the SouthSmoke.com website and any of its affiliates are the exclusive copyright, trademark, and/or otherwise noted intellectual property owned and/or licensed by SouthSmoke.com. Any misuse of this or any affiliate website may be punishable by law.

Notice of Privacy Policy Updates:

We may occasionally update our Privacy Policy to reflect any internal changes made to our online processes. If we do happen to make changes to this Policy, we will update this page and the effective date listed below:

Effective Date: January 1, 2024